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Turn your inspection data into strategic advantage

Use your inspection, booking, payment, and customer data to improve decisions and performance

Talk to an expert
Developed since 2013
Millions of inspections annually
Running in 4 countries
CITA member
ISO/IEC 27001:2022-certified
Muster captures operational data at every step of the inspection cycle

Pinja's data and intelligence team turns it into insights and solutions that bring real value: revenue growth, higher capacity utilisation, and better decisions at every level of your business.

Advanced BI analytics to support decision-making 

Our data and intelligence team designs and builds custom BI environments, connecting your data to Power BI, Tableau, or a dedicated data warehouse on Microsoft Fabric.

You get a consistent, centralised view of every station, every market, and every business unit with the ability to go from high-level summaries down to the root cause.

What Pinja builds for inspection networks
  • Multi-year trend analysis across stations and markets
  • Demand forecasting by station, period, and vehicle type
  • Profitability analysis by service type and country
  • Customer behaviour analysis
  • Cross-market performance benchmarking
  • Custom dashboards built around how your leadership team makes decisions

AI solutions for vehicle inspection operations

We make sure AI improves your operations, delivers measurable results, and still gives you full control over how things are done.

Every AI solution is built around your business rules, processes, and goals. You decide where AI is used, what it can influence, and what limits it should follow.

TOUCH
Inspection assistance
Inspection assistance Inspectors work faster, miss less, and spend less time on documentation
TOUCH
Customer communication
Customer communication Consistent customer experience across all channels
TOUCH
Operational optimisation
Operational optimisation Revenue, compliance, and resource decisions made more accurately

Increase accuracy and speed with inspection assistance 

Pre-inspection analysis

Before the inspection starts, AI pulls together everything relevant about the vehicle: previous inspection history, manufacturer recalls, technical specifications, and fault patterns for that vehicle type. 

AI identifies likely issues and highlights the areas that warrant closest attention.

Instant expertise

Muster’s AI-powered assistant helps your team find the right information in complex or unfamiliar cases, using a centralized knowledge base with all relevant regulatory documentation, company handbooks, and operational guidelines. 

  • Answers regulatory and inspection questions without delays

  • Always references the original rule

  • Works 24/7, no need to wait for a colleague to be available

  • Integrated directly into the inspector's daily workflow

Hands-free fault documentation

AI captures spoken observations through a headset, converts them into structured fault records based on your fault code database and regulatory standards, and prepares the documentation automatically.

Inspectors then review and confirm the logged faults before the final report is generated, ensuring accuracy and control.

Enhance customer communication

Chatbot

  • Handles bookings and cancellations

  • Multilingual support to respond in the customer's language

  • Trained on your inspection types, pricing, and station-specific information

  • When case is more complex, hands the customer over to your team

Fault explanations

  • Fault explanations are generated automatically in plain language and sent by email or SMS after the inspection

  • Consistent quality regardless of which inspector conducted the visit

  • Can include next-step recommendations and regulatory context

NPS feedback analysis

  • Links NPS feedback to inspection data

  • Groups feedback into recurring themes automatically

  • Filter by location, inspector, or time period

  • Creates an action plan to improve service

Optimise your operations at scale

Real-time anomaly detection

AI helps you detect fraud and support compliance by analyzing large volumes of complex inspection data in real time. 

It learns what normal looks like across your network: pass rates, fault patterns, result distributions, brake curves, and more. When an inspection falls outside the expected range, the system flags it automatically and notifies the right people immediately.

Automated shift planning

AI automates staff scheduling and helps reduce both overstaffing and understaffing across stations.

It creates schedules based on forecasted booking demand, employee availability, preferences, and legal requirements. If demand changes or someone calls in sick, schedules update instantly and staff see the changes immediately.

Dynamic pricing

AI helps stations increase bookings during quieter periods and maximize revenue when demand is high. It automatically adjusts prices for each station based on predicted demand, occupancy, booking behavior, and other relevant data.

Dynamic pricing increases bookings and average PTI price for Carspect

“We wanted to react to the daily changes in the market faster than we could. Dynamic pricing has given us this flexibility and saved time. After the first three months, we saw that the number of unreserved slots had decreased, while the average PTI prices had increased.”

Linda Taube, Marketing Manager at Carspect AB
Linda Taube
Marketing Manager at Carspect AB
carspect

Why companies choose Pinja for AI and BI solutions

Generic or black-box AI
Pinja solutions
One-size-fits-all models
Solutions designed around your workflows and business rules
Title
Limited visibility into how decisions are made, which can create compliance risks
Transparent logic and explainable outputs
Title
Difficult to control or adjust
Configurable rules, limits, and approval flows
Title
Often disconnected from your existing systems and complicates your workflows
Built to integrate with Muster, your ERP, BI, CRM, and other systems
Title
Focus on automation alone
Focus on measurable business results
Title
Hard to review or validate
You can review and approve every recommendation and action
Title
No industry expertise or proven reference cases
Deep industry expertise with proven results

Turn your data into better decisions

Schedule a meeting with our experts to explore the solutions and see if AI can bring real value to your operations.

Muster Pieter (500x500px) (2)-1
Talk to Pieter ter Berg
Vice President, Mobility & Inspection