Reception management software for vehicle inspection stations

Muster’s reception module connects bookings, scheduling, resource management, payments, and customer communication to make station management easy

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Developed since 2013

Millions of inspections annually

Running in 4 countries

CITA member

ISO/IEC 27001:2022-certified

Connect every part of your operation

Connected to booking

Every online booking appears in the reception calendar instantly, as well as drive-ins and phone bookings. Any changes a manager makes (like adding an extra inspector on a busy day) change the online booking availability

Connected to reporting

Every payment, discount, and transaction from reception is reflected in the financial reports automatically. Daily revenue, inspector performance, and booking summaries are always up to date

Connected to inspection

When a customer arrives, the inspector's guided workflow opens directly from the reception entry. All vehicle and customer details are already there, so inspectors start immediately without wasting time on filling anything

Connected to quality control

NPS responses collected after each visit are linked to the specific reception entry, the inspection performed, and the inspector involved. Managers get a complete view of both operational and customer experience quality

Payments, receipts, and financial control — all in one place

Integrated payment terminals

Verifone and Nets supported
Manual fallback if needed
Keeps full card payment logs

Cash and split payments

Cash journal with full logging
Split payments (part cash, part card)
Refunds from the same interface

B2B invoicing and receipts

Direct printing for receipts, inspection results, and reports
Built-in B2B invoicing
Printer log for reprints and tracking

Full control over promotions

Muster allows you to manage and track campaign codes, B2B pricing, and manual discounts. All changes are logged automatically, so you always see how promotions affect revenue

What you can configure:

Campaign codes with specific booking windows and redemption limits
Discounts by product, product type, or tag-based groups
Automatic B2B contract pricing per client
Manual discounts (fixed amount or percentage) with required reason logging
Clear discount tracking and reporting

Automate customer communication

Booking confirmations

Instant confirmation by email or SMS when a booking is made

Appointment reminders

Automated reminders before the scheduled appointment reduce no-shows

Post-visit follow-up

Customers receive NPS surveys after every inspection. All responses are tied to the specific visit and inspector for better quality control

Explore Communication module

“It is important for us to take care of the entire customer experience from online booking and prepayment to arrival, the waiting experience and post-reporting. Muster effectively serves the different stages of the experience and helps us give good advice to customers both before and after the inspection. At the same time, it helps minimize our financial risk and ensure our cash flow.”

Markus FalkCEO of Carspect

See the solution in action

Let's find the right fit together. Discuss your business goals with an expert and see the solutions in action. No commitment required.

Talk to Pieter ter Berg

Vice President, Mobility & Inspection